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Complaints performance
As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd.
Period of reporting 1st January 2019 to 30th June 2019.
Number of complaints opened by volume of business
| Product/service grouping | Insurance and pure protection |
|---|---|
| Provision (at reporting period end date) | 5.48 per 1,000 policies in force |
| Intermediation (within reporting period) | 8.77 per 1,000 policies sold |
| Number of complaints opened | 427 |
| Number of complaints closed | 412 |
| Percentage closed within 3 days | 24.51% |
| Percentage closed after 3 days but within 8 weeks | 61.41% |
| Percentage upheld | 26.70% |
| Main cause of complaints opened | Information sums/charges or product performance |
