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Complaints performance
As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd.
Period of reporting 1st January 2023 to 30th June 2023.
Number of complaints opened by volume of business
| Product/service grouping | Insurance and pure protection |
|---|---|
| Provision (at reporting period end date) | 5.26 Per 1,000 policies in force |
| Intermediation (within reporting period) | 6.94 per 1,000 policies sold |
| Number of complaints opened | 499 |
| Number of complaints closed | 417 |
| Percentage closed within 3 days | 23.02% |
| Percentage closed after 3 days but within 8 weeks | 76.98% |
| Percentage upheld | 50.84% |
| Main cause of complaints opened | General admin / customer service |