As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd.
Period of reporting 1st January 2021 to 30th June 2021.
Number of complaints opened by volume of business
|Product/service grouping||Insurance and pure protection|
|Provision (at reporting period end date)||4.09 per 1,000 policies in force|
|Intermediation (within reporting period)||6.27 per 1,000 policies sold|
|Number of complaints opened||273|
|Number of complaints closed||247|
|Percentage closed within 3 days||43.32%|
|Percentage closed after 3 days but within 8 weeks||56.68%|
|Main cause of complaints opened||Information sums/charges or product performance|