Home | Complaints Performance
As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd.
Period of reporting 1st January 2019 to 30th June 2019.
Number of complaints opened by volume of business
|Product/service grouping||Insurance and pure protection|
|Provision (at reporting period end date)||5.48 per 1,000 policies in force|
|Intermediation (within reporting period)||8.77 per 1,000 policies sold|
|Number of complaints opened||427|
|Number of complaints closed||412|
|Percentage closed within 3 days||24.51%|
|Percentage closed after 3 days but within 8 weeks||61.41%|
|Main cause of complaints opened||Information sums/charges or product performance|