As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd.
Period of reporting 1st January 2023 to 30th June 2023.
Number of complaints opened by volume of business
|Product/service grouping||Insurance and pure protection|
|Provision (at reporting period end date)||5.26 Per 1,000 policies in force|
|Intermediation (within reporting period)||6.94 per 1,000 policies sold|
|Number of complaints opened||499|
|Number of complaints closed||417|
|Percentage closed within 3 days||23.02%|
|Percentage closed after 3 days but within 8 weeks||76.98%|
|Main cause of complaints opened||General admin / customer service|