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Complaints performance
As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd.
Period of reporting 1st January 2020 to 30th June 2020.
Number of complaints opened by volume of business
| Product/service grouping | Insurance and pure protection |
|---|---|
| Provision (at reporting period end date) | 4.38 per 1,000 policies in force |
| Intermediation (within reporting period) | 6.74 per 1,000 policies sold |
| Number of complaints opened | 310 |
| Number of complaints closed | 294 |
| Percentage closed within 3 days | 36.40% |
| Percentage closed after 3 days but within 8 weeks | 62.93% |
| Percentage upheld | 22.11% |
| Main cause of complaints opened | Information sums/charges or product performance |
