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Complaints performance
As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd.
Period of reporting 1st January 2020 to 30th June 2020.
Number of complaints opened by volume of business
Product/service grouping | Insurance and pure protection |
---|---|
Provision (at reporting period end date) | 4.38 per 1,000 policies in force |
Intermediation (within reporting period) | 6.74 per 1,000 policies sold |
Number of complaints opened | 310 |
Number of complaints closed | 294 |
Percentage closed within 3 days | 36.40% |
Percentage closed after 3 days but within 8 weeks | 62.93% |
Percentage upheld | 22.11% |
Main cause of complaints opened | Information sums/charges or product performance |