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Complaints performance

As an FCA registered company we publish data on our complaints record.

Firm name: Premium Choice Ltd.

Period of reporting 1st July 2021 to 31st December 2021.

Number of complaints opened by volume of business

Product/service groupingInsurance and pure protection
Provision (at reporting period end date)4.26 per 1,000 policies in force
Intermediation (within reporting period)6.92 per 1,000 policies sold
Number of complaints opened325
Number of complaints closed288
Percentage closed within 3 days31.25%
Percentage closed after 3 days but within 8 weeks68.75%
Percentage upheld33.33%
Main cause of complaints openedInformation sums/charges or product performance