Home »
Complaints performance
As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd.
Period of reporting 1st January 2024 to 30th June 2024.
Number of complaints opened by volume of business
| Product/service grouping | Insurance and pure protection |
|---|---|
| Provision (at reporting period end date) | 4.37 Per 1,000 policies in force |
| Intermediation (within reporting period) | 6.77 per 1,000 policies sold |
| Number of complaints opened | 285 |
| Number of complaints closed | 251 |
| Percentage closed within 3 days | 16.33% |
| Percentage closed after 3 days but within 8 weeks | 83.27% |
| Percentage upheld | 34.66% |
| Main cause of complaints opened | Information, sums/charges or product performance |