Home | Complaints Performance
As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd.
Period of reporting 1st July 2020 to 31st December 2020.
Number of complaints opened by volume of business
|Product/service grouping||Insurance and pure protection|
|Provision (at reporting period end date)||4.16 per 1,000 policies in force|
|Intermediation (within reporting period)||6.46 per 1,000 policies sold|
|Number of complaints opened||301|
|Number of complaints closed||274|
|Percentage closed within 3 days||46.18%|
|Percentage closed after 3 days but within 8 weeks||44.52%|
|Main cause of complaints opened||Information sums/charges or product performance|