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Coronavirus (COVID – 19) update
Your Questions Answered
We understand that Coronavirus (COVID-19) is affecting all of us in different ways. That’s why we want to reassure our customers that we’re here to help wherever we can.
Government guidance is changing daily, and we continue to monitor the situation. We’ve put together a list of our most Frequently Asked Question’s to help with any queries you may have. If you need our help or have any concerns, please contact us.
My MOT is due to expire/has expired, but I cannot get a new one as garages are closed. Is my insurance still valid?
Due to the current Coronavirus (COVID-19) situation, the Department for Transport has extended MOT due dates for cars, motorcycles and light vans which are due on or after 30th March by six months.
For more information please visit; https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020
If your MOT is due before 30th March, please visit; https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-before-30-march-2020
Am I covered if I’m stranded abroad and my foreign use extension is expiring, what should I do?
If you are a current customer and stranded abroad due to closed borders or isolation, give our Customer Service team a call on 0330 127 4500 and select option 4, so we can make sure you’ve got the cover that you need.
Please note - If you’re overseas with your vehicle for longer than the foreign use extension allows, your insurance cover will be reduced to third party cover only.
If you are a new customer looking to take a new policy and you are already stranded abroad due to the restrictions, please call our Sales team on 0330 127 4500 and select option 1.
I cannot work from home and have to travel to work, am I covered?
It’s good news, your car insurance will continue to cover commuting during the period of the Coronavirus (COVID-19).
We want to thank all the NHS staff and key workers across the UK for everything you’re doing at this time, we appreciate you.
I’m volunteering for the NHS in the fight against Coronavirus (COVID-19) and using my car. Do I need to let you know?
To ensure you’re correctly covered by your policy, we just ask our customers to contact us so we can provide you with your options.
Call our Adjustments team on 0330 127 4500 and select option 3.
Can I use my car to help the vulnerable neighbours in my community with everyday tasks?
Yes, you’re covered to use your car in this way. Volunteering to help is included as standard such as collecting shopping or prescriptions. Thank you for being wonderful.
If you or a named driver change occupation, you’ll need to contact us so we can provide you with your options.
To make a change to your car insurance, call our Adjustments team on 0330 127 4500 and select option 3.
I don't have commuting use on my policy. If I have to drive to work instead of using public transport will I be covered?
To ensure you’re correctly covered by your policy, we just ask our customers to contact us so we can provide you with your options.
Call our Adjustments team on 0330 127 4500 and select option 3.
I work for the NHS and need to use my car to get to different places to work, will I be covered?
To ensure you are correctly covered by your policy, we just ask our customers to contact us so we can provide you with your options.
Call our Adjustments team on 0330 127 4500 and select option 3.
If I have Coronavirus (COVID-19) can someone else drive my car to get me to hospital?
Yes, if they're a named driver on your policy or they're covered for driving other cars by their insurance policy. They'll need to check their insurance certificate in conjunction with their policy booklet to see if this cover is included and they may only be covered on a third party basis.
If you'd like to add someone as a named driver, you can call our Adjustments team on 0330 127 4500 and select option 3.
My circumstances have changed due to the Coronavirus (COVID-19) situation and I’m having trouble paying my premiums, what can I do?
We understand that things are difficult at the moment for many people, so if you’re unable to make your normal insurance payments or you’re having financial difficulties due to Coronavirus (COVID-19), we may be able to help.
Please call our Customer Service team on 0330 127 4500 and select option 4 and we can discuss your options.