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Coronavirus (COVID – 19) update
Your Questions Answered
We understand that Coronavirus (COVID-19) is affecting all of us in different ways. That’s why we want to reassure our customers that we’re here to help wherever we can.
Government guidance is changing daily, and we continue to monitor the situation. We’ve put together a list of our most Frequently Asked Question’s to help with any queries you may have. If you need our help or have any concerns, please contact us.
It’s a legal requirement for your vehicle to be insured, even if you’re not driving it, unless it is declared as 'off the road' with the DVLA. For more information, see our guide on declaring your vehicle off the road, or visit https://www.gov.uk/sorn-statutory-off-road-notification.
My MOT is due to expire/has expired, but I cannot get a new one as garages are closed. Is my insurance still valid?
Due to the current Coronavirus (COVID-19) situation, the Department for Transport has extended MOT due dates for cars, motorcycles and light vans which are due on or after 30th March by six months.
For more information please visit; https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020
If your MOT is due before 30th March, please visit; https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-before-30-march-2020
If you are a current customer and stranded abroad due to closed borders or isolation, give our Customer Service team a call on 0330 127 4500 and select option 4, so we can make sure you’ve got the cover that you need.
Please note - If you’re overseas with your vehicle for longer than the foreign use extension allows, your insurance cover will be reduced to third party cover only.
If you are a new customer looking to take a new policy and you are already stranded abroad due to the restrictions, please call our Sales team on 0330 127 4500 and select option 1.
It’s good news, your car insurance will continue to cover commuting during the period of the Coronavirus (COVID-19).
We want to thank all the NHS staff and key workers across the UK for everything you’re doing at this time, we appreciate you.
Yes, you’re covered to use your car in this way. Volunteering to help is included as standard such as collecting shopping or prescriptions. Thank you for being wonderful.
If you or a named driver change occupation, you’ll need to contact us so we can provide you with your options.
To make a change to your car insurance, call our Adjustments team on 0330 127 4500 and select option 3.
To ensure you are correctly covered by your policy, we just ask our customers to contact us so we can provide you with your options.
Call our Adjustments team on 0330 127 4500 and select option 3.
Yes, if they're a named driver on your policy or they're covered for driving other cars by their insurance policy. They'll need to check their insurance certificate in conjunction with their policy booklet to see if this cover is included and they may only be covered on a third party basis.
If you'd like to add someone as a named driver, you can call our Adjustments team on 0330 127 4500 and select option 3.
My circumstances have changed due to the Coronavirus (COVID-19) situation and I’m having trouble paying my premiums, what can I do?
We understand that things are difficult at the moment for many people, so if you’re unable to make your normal insurance payments or you’re having financial difficulties due to Coronavirus (COVID-19), we may be able to help.
Please call our Customer Service team on 0330 127 4500 and select option 4 and we can discuss your options.